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THE TRUSTEE 

 October 2025
Vol XIX, No. 182

Emergencies occur all the time. If you have a medical emergency  get medical attention as soon as possible. If there are questions about medical coverage, the provider can reach out to the Trust via the numbers on the front of your card and get the answers. With medications that require prior authorization, it is sometimes confusing who to call and how to get it, particularly on weekends.

 If you are faced with a “prescription emergency” where you must start your medication immediately, there is help available. Members can call Four Corners Health at 866-443-9331. If they cannot resolve it, please reach out to the Trust Compliance office at 844-583-3863 or John Olsen at 833-599-6777 ext. 200. Both numbers are monitored throughout the weekend. If you get a recording to leave a message, please do so. You will get a call back.

Prescription or Pharmacy Questions or concerns

Do you have any questions or concerns regarding your prescription costs or copays, or whether you should be using mail order versus local pharmacy? Have you gone to pick up a prescription and been told you have a large copay? You can get help and answers quickly using rx@ktftrustfund.com. You will get a response within 24 hours.

 
CanaRx Update
If you are currently getting medications from CanaRx you may be getting a call regarding the availability and cost of the medications. Due to new tariffs and regulations, your prescription may need to be transferred back to a local pharmacy or ManifestRx. Canada is currently experiencing a postal strike which they expect will negatively impact the delivery of some medications. There is also a 15% increase in the cost of the medications.

KTF Compliance Office
The KTF Compliance office is our members’ best advocate! If you have questions about a claim or a copayment, they can help! If you are confused about benefits, they are experts on what is covered in the plan and to what extent. If you are confused about a bill or charges you received, they will investigate it and explain it. The compliance office is there to help! You can call them at 844-583-3863 or email them at appeals@ktftrustfund.com. If you call and are asked to leave a message, please do so. They are available Monday- Thursday from 9:00 to 5:00. Fridays are in office workdays, but they check the messages, and you will receive a call back, generally within 24 hours except on holidays and weekends.

                                               

Member reimbursements
Several members have reached out with questions on how to complete the member reimbursement forms. You can find the forms and instructions on completing them on the web at www.ktftrustfund.com on the left side of the web page under CLAIM FORMS.

For medical and dental reimbursement use the medical form . In order to get your reimbursement quickly and efficiently complete the form as instructed and mail it to MagnaCare/ KTF Plan, PO Box 8085, Garden City, NY 11530.

For Gym Membership reimbursements, there is a separate form which can also be found on the website. To receive reimbursement, members must use the membership for the year, then submit for reimbursement. Complete the form and submit it along with your payment receipt. Gym reimbursement forms and receipts should be email to appeals@ktftrustfund.com Gym memberships are paid one year after the date on the receipt.

Subrogation
If you were injured in an accident where other insurance (homeowners, car, or workers’ compensation) may be involved, you must notify the Trust immediately. The Trust will pay your medical bills once you have signed a subrogation agreement with us. The agreement stipulates that if you receive a settlement, you will pay the Trust back for any medical cost incurred due to that injury/ event. Failure to do so will result in loss of KTF medical coverage.

Other Insurance Coverage
If you have medical or dental insurance in addition to your Kingston Trust Fund coverage, you must notify the Trust. There are rules regarding primary and secondary coverage. It is the member’s responsibility to notify the Trust of all other coverage available to them and their covered family members. Failure to do so may require repayment or loss of coverage.

In Memoriam

Joan Putnam